Refund policy

Return Policy

At NAQO, we strive to ensure your satisfaction with every purchase you make. If you are not completely satisfied with your purchase, we offer a straightforward return policy to make the process as smooth as possible.

1. Turn-Around Time for Returns

We understand that circumstances may vary, and we want to accommodate your needs. Here's the turn-around time for different types of returns:

  • Faulty Items: You have up to 14 days from the date of purchase to return a faulty item.
  • All Other Returns: For non-faulty items, you can initiate a return within a period of up to 1 week from the date of purchase.

2. Transport Costs for Returns

  • Faulty Items: If the item you are returning is deemed faulty, there will be no collection charge for the return. We will cover the cost of collecting the faulty item.
  • Non-Faulty Items: If the item is not faulty and you choose to return it, a delivery charge will be initiated. This charge is to be covered by you, the customer.
  • Miss-Picked or Damaged Items: No collection charge will be implemented for items that were miss-picked or damaged during delivery. We will arrange the collection without any additional cost to you.
  • Unwanted Items: In the case of unwanted items, the return will be at the customer's expense.

Return Requirements

To ensure a smooth return process, please adhere to the following requirements:

  • The item must be returned in its original packaging.
  • You need to provide the receipt or proof of purchase along with the returned item.

Return Process

Once we receive your returned item, we will thoroughly inspect it. Following the inspection, we will promptly notify you about the status of your return. If your return is approved, we will initiate a refund to your credit card or the original method of payment.

Refund Timeline

The timeline for receiving your refund depends on your card issuer's policies. You can generally expect to see the credit reflected within a certain number of days.

Contact Us

If you have any questions about initiating a return or require further assistance, please don't hesitate to get in touch with us. Our dedicated team is here to help guide you through the process and ensure a positive experience.

Thank you for choosing NAQO. Your satisfaction is our priority.