Shipping policy

Shipping Policy

At NAQO, we're committed to providing you with a seamless and efficient shipping experience. Please take a moment to review our shipping policy to understand how we handle orders and deliveries.

1. Product Variability

We offer a diverse range of products, each with varying weights and dimensions. Please note that shipping rates and methods may differ depending on the specific product you're purchasing.

2. Shipping Method

We exclusively use courier services for our deliveries, ensuring reliable and secure transportation of your order. We do not offer collection options at this time.

3. Shipping Rates

Our shipping rates are subject to change based on the product you're purchasing, its dimensions, weight, and your delivery location. To ensure accurate shipping rates, please review the shipping cost displayed during the checkout process before finalizing your order.

4. Estimated Delivery Time

While we strive to deliver your order within 8 business days from the date of your order, please understand that we do not guarantee delivery within this timeframe. We will, however, make every effort to deliver within 8 days, taking into consideration unforeseeable events that could potentially delay the delivery time.

5. Tracking Your Order

Once your order has been processed and shipped, you'll receive a tracking number via email. This allows you to monitor the progress of your delivery and anticipate its arrival.

6. International Shipping

At present, we only offer shipping within South Africa. We do not provide international shipping.

7. Address Accuracy

Please ensure that you provide accurate and complete shipping information during the checkout process. Inaccurate or incomplete addresses may result in delivery delays or additional charges.

8. Delays and Issues

While we make every effort to deliver your order within the specified time frame, please be aware that factors such as adverse weather conditions or unforeseen courier delays may impact delivery times. We apologize for any inconvenience such circumstances may cause.

9. Shipping Notifications

You will receive email notifications at various stages of the shipping process, including when your order has been confirmed, when it's out for delivery, and when it's successfully delivered to your specified address.

10. Contact Us

If you have any questions or concerns about our shipping policy, specific delivery times, or tracking your order, please feel free to contact our customer service team. We're here to assist you and ensure your shopping experience with NAQO is as enjoyable and convenient as possible.

Thank you for choosing NAQO for your shopping needs. We look forward to serving you and providing top-quality products with timely deliveries.